Terms and Conditions of LISSEN.IO


LISSEN.IO offers intuitive technology solutions through which client organizations can accurately measure and analyse employee sentiments and take impactful rapid action. The solution has been designed for all stakeholders – leadership team, people manager, HR leaders, and employees. LISSEN.IO is a division of Great Place Research and Consultancy Private Limited (hereafter also referred to as Great Place).

Terms and Conditions:

Contract details:

In the event of Your organization deciding on deployment of any LISSEN.IO product, a yearly contract will apply. At the beginning of the contract, your organization is requested to commit a minimum number of users for a year. This number cannot go down for the contractual period. If the number of users go up, invoice of additional users will be shared separately. However, a maximum of 5% increase in the total number of users will not incur any additional charges.

All payments to be made in favour of “GREAT PLACE RESEARCH AND CONSULTANCY PVT. LTD.” Payment of invoice should be made within 30 days from the date of raising of invoice. As per the notification from the Government of India, GST @ statutory applicable rates at the time of raising the invoice (on the professional fee) will be charged. The amount collected against GST will be deposited with the Government Treasury and suitable certificates, if any, shall be submitted to your organization promptly.

All arrangements towards communication, if any, in connection with this engagement, will be borne directly by the client. At the end of each contract term Great Place may decide to revise the pricing. In such an event, we will keep your organization informed and updated well in advance.LISSEN.IO

Conflict of Interest:

Great Place shall ensure that the obligations set under this Contract shall not conflict with any interest that Great Place may have with its other customers.


Great Place undertakes to maintain complete confidentiality of knowledge gained during this exercise in respect of Your organization’s products, services and operations and will not divulge the same to any third party. The confidentiality obligations herein shall survive the expiry or termination of this Contract. This does not apply to the survey responses given by the organization’s employees while undergoing the assessment. These will remain with Great Place as a part of our research and may form a part of relevant benchmarks. Individual scores of the organization will not be shared with anyone apart from the relevant teams at Great Place.

Conflict of Interest:

Great Place including any and all parents, subsidiaries, affiliates, related companies, divisions, successors and assigns, as well as all former and present officers, directors, employees, agents, representatives, stockholders, lenders and servants, are, except to the extent set out hereinabove, are released and discharged from and against any and all claims, causes of action, counterclaims, liabilities, damages, losses, debts, demands, obligations, suits, costs, and/or expenses (including, without limitation, attorneys’ fees and disbursements) of any nature whatsoever, whether in law or in equity, arising from or related to the project, including without limitation, any claim relating to the quality of the research.

This is a proprietary tool of Great Place Research and Consultancy. By no means shall you use this within your organization/share with other organizations without the written consent of Great Place Research and Consultancy.

Location of court for arbitration:

For any arbitration or dispute resolution related matters, the courts in Mumbai shall have exclusive jurisdiction.


Any notice or other communication provided for or required under this Agreement shall be in writing and may be first transmitted by email transmission, and then confirmed by postage, prepaid registered post with acknowledgement due or by internationally recognised courier service, in the manner, as elected by the Party giving such notice at the recipient’s below stated address:

Great Place Research and Consultancy Private Limited
414, The Empire Business Center,
S.B. Marg, Lower Parel. Mumbai – 400013

Validity and termination:

The Service contract is valid for a period of 12 months from the date of online acceptance of the terms & conditions. This contract may be terminated by either party with thirty (30) days prior written notice by email. All notices under this agreement will have to be addressed to the corporate offices / principal place of business addresses for both the organizations mentioned in this agreement.

During the course of this engagement, in the event of a serious breach of this Contract or repeated neglect of its obligations by either Party, the aggrieved Party can terminate this Agreement with immediate effect.

Please note that by agreeing to these terms and conditions, your organization is committing to launch the product and complete the various associated steps within the stipulated timelines.

In the event of your organization’s inability to complete the 12-month contract period as outlined in the terms and conditions, your organization’s access to the product dashboard will be discontinued and your employee survey will automatically be canceled. Any violation of these terms & conditions will be brought to the notice of the representative of the organization, and the decision of Great Place will be final.