Experience intelligence, built for action
Lissen turns employee and customer feedback into actionable business intelligence.
Financial metrics tell you what happened. Lissen tells you why — and what to do next.
Powered by QaizenX®, the engine that drives continuous improvement across experience.
Four intelligence pillars
Connect the human signals behind performance across employees, customers, business drivers, and organizational capability.
01Measure and improve every stage of the employee experience—from onboarding and satisfaction to engagement, leadership, learning, advocacy, and exit insights. Gain actionable intelligence to build a more engaged, productive, and high-performing workforce.
02Understand the drivers that directly influence customer experience, sales performance, productivity, and workplace safety. Turn operational data into actionable insights that improve business outcomes and sustainable growth.
03Assess the maturity of your organization’s culture, leadership, and digital capabilities. Identify structural gaps, strengthen workplace practices, and build an agile, future-ready organization equipped for continuous improvement.
04Capture customer feedback across every touchpoint to understand satisfaction, loyalty, effort, and overall experience. Identify improvement opportunities, strengthen customer relationships, and deliver experiences that drive retention, advocacy, and long-term business growth.
Experience Intelligence Platform
QaizenX® brings experience signals together, reveals what is driving outcomes, and helps teams turn intelligence into clear action.
Explore QaizenX Platform
Bring surveys, HRIS, CRM and other data sources together for a unified view.
Slice and analyze data by teams, roles, locations, manager and more.
Executive dashboards with trends, benchmarks and drill-down insights.
Track engagement, satisfaction and key experience metrics as they happen.
Automatically uncover the drivers behind experience and performance outcomes.
Turn insights into action. Assign owners, track progress and measure impact.
QaizenX AI reads thousands of responses, understands what matters, and delivers insights, summaries, and recommendations in seconds—so you can focus on what really matters.
Analyze thousands of open-ended comments to uncover themes, sentiment, strengths, and improvement opportunities.
Get concise summaries of long surveys and reports in seconds. AI highlights key insights and areas that need attention.
Transform detailed survey reports into executive-ready summaries with key findings, trends, and recommendations.
Explore your experience data using natural language. Compare segments, dive deeper into drivers, and get AI-powered clarifications.
Receive AI-powered suggestions based on your survey insights. Get prioritized action plans, suggested interventions, and practical next steps
One connected intelligence layer
Powered by QaizenX®, the engine that drives continuous improvement across experience.
The Experience Intelligence Framework
Lissen’s verified framework connects five stages into one continuous cycle—not a one-time measurement exercise.
Collect structured feedback across employee and customer touchpoints.
Transform raw feedback into trends, themes, and comparable signals.
Identify the drivers and root causes behind experience outcomes.
Prioritize issues and enable teams to take focused, data-led action.
Measure impact over time and continuously refine what works.
Business value
Experience data becomes more valuable when leaders can connect it, understand it, and act on it with confidence.
Bring employee, customer, lifecycle, and operational feedback into a clearer view.
Move beyond scores to understand the factors shaping satisfaction, engagement, and loyalty.
Help managers and teams prioritize the issues that need attention first.
Follow changes in experience over time and evaluate whether action is working.
Built for operating context
Apply the same connected intelligence model to the workforce, customer, and operational realities of your industry.
Transform workforce signals into intelligence for operational excellence, safety, and productivity.
Explore Manufacturing
Connect caregiver experience with patient experience, quality, and clinical excellence.
Explore Hospitals & Healthcare
Transform employee signals into customer and business intelligence across financial services.
Explore BFSIInsights & resources
Explore current thinking from Lissen on continuous listening, the employee lifecycle, and learning impact.
Why annual surveys capture moments—not movement—and how to build an ongoing rhythm of employee listening.
Read articleA practical view of listening from onboarding and growth through engagement, transition, and exit.
Read articleMove beyond attendance and completion metrics toward continuous visibility into learning effectiveness and impact.
Read articleStart measuring experience better
Join 500+ global enterprises building cultures of excellence with QaizenX®.
